There may not be a corresponding 'private key' or 'pending request' or the key that is found is not the one that matches the certificates.
In order to correct this we recommend you create a new CSR and send that to support to have the certificate re-issued.
Click to find the details on creating a CSR
If you are using an apache based system, then search your server for files ending .key as the file might be in a different location than the one you are referencing in the httpd.conf file
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