Knowledgebase

At Hosting Ireland, we are always striving to improve the service we offer to our customers. We have taken feedback from our customers on board, and on March 1st 2025, we will be introducing Proforma Invoices and Credit Notes to our billing system. Please see the following information on the changes we will be introducing.

Existing Invoices

At present, an invoice is raised 30 days in advance of a renewal for either a domain name or a product/service. This invoice will be marked as ‘unpaid’ and has its own invoice number. Once paid, the invoice will be marked ‘paid’ and the domain/service will renew. The invoice number will remain unchanged.

Proforma Invoices

From March 1st when we introduce Proforma Invoices, a Proforma Invoice will be raised 30 days in advance of a renewal for either a domain name or a product/service. This Proforma Invoice will be marked as ‘unpaid’ and has its own Proforma Invoice number. Once paid, it will be converted into an Invoice and will be marked ‘paid’. It will have a new Invoice Number. The domain/service will renew as normal.

Billing Schedule

All our existing billing schedules will remain the same - we will still create Proforma Invoices 30 days in advance, send the usual reminder notices, any overdue notices, etc. If a Proforma Invoice remains unpaid, the service will become automatically suspended 7 days after the due date.

Credit Notes/Refunds

Another change we will be introducing relates to refunds. If we need to issue a refund for a paid invoice, we will be able to issue a Credit Note to customers automatically as part of the refund process. This Credit Note will have its own Credit Note number, and will allow customers to track their billing activities more easily in their own billing systems.

We believe the above changes will benefit our customers and make it easier to deal with billing matters and your account with Hosting Ireland. However, if you unsure on any of the above, please feel free to open a ticket via your client area and we will be happy to assist you further.